I can’t log in
- Make sure you’re using the right email.
- Check Caps Lock.
- Retype the password slowly.
- If needed: ask your manager for a reset.
I don’t see a menu (Products, Inventory, POS…)
It’s almost always a role (permissions) issue.
- Contact the manager/owner to adjust your role.
- See: Team & roles.
Changes don’t show up (old version)
- Do a hard refresh: Cmd + Shift + R (Mac) or Ctrl + Shift + R (Windows).
- Open a private window and try again.
- Log out and log back in.
If the problem continues: contact support (server cache may be involved depending on setup).
A product doesn’t appear on the storefront
- The product is Active (not Draft).
- The product is Visible (if the option exists).
- If inventory tracking is enabled: quantity is not 0.
- The correct theme is active (see Themes & storefront).
I can’t add a product in POS
- Check the product is Active.
- Check inventory (if tracking is enabled).
- Check the SKU if you scan a barcode.
I see “Low stock” or “Out of stock”
- Restock if possible.
- Or do an adjustment (after a count/correction).
- See: Inventory.
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