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Overview FazabizAPI Changelog
Guide › Orders

Manage orders

A good routine: review → prepare → ship → mark delivered.

1) View the order list

  1. Open Orders.
  2. Use search (order number, customer, email).
  3. Filter by status (e.g., “Pending”, “Shipped”…).
  4. Click an order to view details.
Orders list with filters (example).

2) Understand statuses

Statuses help you track an order’s journey.

Status Meaning (simple)
Pending Order received, not handled yet.
Processing You’re getting the items ready.
Packed Package is ready to go.
Shipped Package handed to the carrier.
Delivered Customer received the order.
Cancelled Order stopped (inventory may be returned automatically).
Refunded Money returned to the customer (fully).
Failed Order couldn’t be completed (payment or processing failed).

Payment statuses (simple)

This helps you know if money is still expected, already received, or refunded.

Payment status Meaning (simple)
Pending Payment not received yet.
Paid Payment received.
Partially paid Only part of the amount was paid.
Refunded The full amount was refunded.
Partially refunded Only part of the amount was refunded.
Failed The payment failed.

3) Open an order (details)

On the order page, you’ll usually find:

  • Items (products, quantities, prices).
  • Customer info (name, phone, email).
  • Addresses (shipping and billing).
  • Total (subtotal, shipping, taxes, discount).
Order detail view (example).

4) Update the status (routine)

  1. Open the order.
  2. In Status: pick the new status.
  3. Click Save (if needed).

Simple example: Pending → Processing → Packed → Shipped → Delivered

5) Payment and shipping

Depending on your setup, you can also:

  • Check the payment status (pending, paid, refunded…).
  • Add a tracking number when shipped.
  • Add an internal note for your team.

Tip: set to “Shipped” only when the package is actually handed to the carrier.

6) Cancel an order

When you cancel an order, FAZABIZ can return inventory automatically (depending on your setup).

  1. Open the order.
  2. Click Cancel.
  3. Confirm.

If you don’t see the cancel button: your role may not have permission.

Create a manual order (if available)

Some teams create orders for phone sales or in-person sales. If you see “New order”:

  1. Select (or create) a customer.
  2. Add products.
  3. Review the total (shipping, taxes, discount).
  4. Create the order.

If you don’t see this option, it may not be enabled for your account or your version.

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